Ask AGL Insurance — Answers from Our Own Content
Have a question about AGL Insurance Plans? Type it in your own words and get a direct answer drawn from AGL's own documents, complete with citations so you know exactly where the information comes from.
What can I ask about?
This tool lets you ask questions about AGL Insurance Plans in plain language — no need to search through policy documents yourself. Every answer is drawn directly from AGL's own content and includes citations, so you can trace each point back to its source.
You can ask about things like:
- What types of cover are available under AGL Insurance Plans
- How to make a claim and what your responsibilities are
- What excesses apply and how they are calculated
- What is and isn't covered — including exclusions and special conditions
- How repairs, total loss settlements, and hire cars work
- Cancellation, renewal, and unpaid premium policies
Answers are generated from AGL's own documents, so you can trust they reflect the actual terms of your plan.
Ask your question
Type your question below and we'll find the answer from AGL Insurance's own content — with citations included.
Ask anything about AGL Insurance Plans — cover types, claims, excesses, exclusions, and more.
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Frequently asked questions about AGL Insurance Plans
Here are some of the questions potential customers ask most often. Click any question to see the answer, or use the search tool above to ask something more specific.
What types of cover are included in AGL Insurance Plans?
AGL Insurance Plans can include cover for events such as storm damage, theft or attempted theft, window and windscreen damage, sunroof damage, and trailer damage. A summary of covers is provided in your policy document so you can see exactly what is and isn't included in your chosen plan.
How do I make a claim?
When making a claim, you have responsibilities to meet — such as reporting theft to the police and providing accurate information. Once a claim is lodged, AGL will work with you to assess the damage, arrange repairs through a partner repairer where applicable, and settle the claim. Emergency repairs and towing may also be available depending on your circumstances.
What is an excess and how does it work?
An excess is the amount you contribute towards a claim. AGL Insurance Plans may include a standard excess as well as special excesses that apply in certain situations. The types of excess and when they apply are set out in your policy document.
Are there things that aren't covered by AGL Insurance?
Yes — AGL Insurance Plans include general exclusions and special conditions that limit or exclude cover in certain circumstances. For example, cover may be affected if the vehicle is driven by an unlicensed driver, has unrepaired pre-existing damage, or if premiums are unpaid. Always check your policy document for the full list of exclusions.
What happens if my vehicle is a total loss?
If your vehicle is declared a total loss, AGL may replace it with a new vehicle or settle the claim in another way as outlined in your policy. Recovery actions — both by AGL and by you — may also apply following a total loss settlement.
Can I get a hire car while my vehicle is being repaired?
Hire car cover may be available in certain situations, such as when your vehicle is stolen. Vehicle pick-up and return, taxi fares, and storage costs for vehicles may also be covered depending on your plan. Check your policy document or ask a question above for details specific to your cover.