AGL NBN Lower Fixed Line Key Facts Sheet

Key Facts Sheet: lower fixed line nbn services Important information about our nbn plan speeds and recommended usage. Plans Home Basic Home Standard Home Fast Home Fast Fibre Speed Maximum possible download/ upload speeds (off-peak) 25/10 Mbps 50/20 Mbps 100/20 Mbps 500/50 Mbps Typical busy period download/ upload speeds (7pm to 11pm) 23/9 Mbps 47/18 Mbps 94/18 Mbps 500/44 Mbps Connection Type^ FTTN ✓ ✓ FTTB ✓ ✓ FTTC ✓ ✓ FTTP ✓ ✓ HFC ✓ ✓ Recommended Usage Number of people online at the same time 1 to 2 people 2 to 3 people 5 to 6 people 9+ people Browsing the web and email / Social Media / Video Calls / Streaming Music / Streaming HD Video ✓ ✓ ✓ ✓ Streaming 4K video 1 to 2 devices Up to 4 devices Up to 7 devices ✓ ✓Online gaming ✓ ✓ ✓ ✓ Download large files ✓ ✓ ✓ ^Fixed line services use Fibre to the Premise (FTTP), Fibre to the Node (FTTN), Fibre to the Curb (FTTC), Fibre to the Building (FTTB) or Hybrid Fibre Coaxial (HFC) technologies. Indicates typical download speed (7pm-11pm) for fixed line services. This speed may increase or decrease over time, isn't a guaranteed minimum speed, and is based on past measurements across a range of locations and connection technologies. There may be times when your connection won't achieve the typical download speed (7pm-11pm). Our plan speed promise If the nbn network connects to your home via FTTN, FTTB or FTTC technology, and your line can't deliver the speed set out in your plan, we'll let you know what speed plans are appropriate for your line, and you'll be able to switch to a lower speed plan at a lower price or cancel your plan at no extra cost. (You'll just need to pay out any modem costs in full if you choose to leave us.) In the event of a power outage In most cases, your nbn service won't work during power failures, including your home phone if you have one. If the power fails, you may be able to use a mobile phone to make or receive calls, including calling emergency service numbers (e.g. 000). There's a quick fix for speed or performance issues Things that affect the speed or performance of your nbn service at your home include your modem quality, the distance from the modem to the devices as well as the number of devices connected. For better speed or performance, move your modem away from electrical appliances or to a central location. If that doesn't do the trick, get in touch with us. To work out what modem is suitable for your connection type see here for information. Make sure your medical or security alarm is compatible If you have a medical or security alarm service, it's really important you check its compatibility with an nbn service before signing up. Chat to your medical or security alarm service provider to find out. agl.com.au/contact 131 245 01/07/2026 Upload large files ✓ ✓ ✓ ✓ ✓ The AGL logo is a trade mark of AGL Energy Limited and used under licence. nbn , nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence. AGL's telecommunications products and services are provided by Energy Telco Pty Ltd, trading as Aussie Broadband Telco Services. http://agl.com.au/contact https://www.agl.com.au/residential/internet/modems?cidi=AGL-B1002975

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